PRIVACY POLICY

DELIVER YOUR PURCHASE

Your name and some contact details (such as delivery address) are necessary to fulfill your order.

SEND SERVICE MESSAGES BY TEXT OR EMAIL, SUCH AS ORDER UPDATES

Your name and contact details (such as your email address and/or phone number) help us to keep you updated on your order’s status to ensure a successful delivery.

SEND INFORMATION BY EMAIL, SMS, OR POST ABOUT OUR NEW PRODUCTS AND SERVICES

Your name and some contact details are used to keep you up to date with The Podiatry Place @ Henley news we think you might be interested in. We only send this with your permission.

RECIEVE PAYMENTS AND GIVE REFUNDS OR STORE CREDIT

Your payment information is necessary to fulfill our transaction with you. However, no payment information is retained by The Podiatry Place @ Henley.

PROVIDE CUSTOMER SERVICE AND SUPPORT, AND HANDLING RETURNS

We use your contact history (what you've said to us on the phone, email or via social media) and details such as your order number to provide customer service and process returns. Your previous enquiries are used by our friendly team so we can tailor our advice and continually improve our customer service to help you as best we can.

SHARING YOUR INFORMATION

We do not, and will not, sell any of your personal data - including your name, address, or email address - to any third party

However, we do share your data with credit reference agencies, law enforcement and fraud prevention agencies, so we can protect ourselves and our customers against fraud where necessary.

MARKETING MESSAGES

If you have said you’d like us to, we will send you marketing messages via email to keep you informed about what we’re up to and to help you see and find our products.

You can stop receiving marketing messages from us at any time. You can do this by clicking on the ‘unsubscribe’ link included in all The Podiatry Place @ Henley emails.

Please note that stopping marketing messages will not stop service communications such as order updates

KEEPING YOUR INFORMATION

We will retain your information for as long as you have your account, or as long as it is needed to be able to provide our services to you. In the case of any contact you may have with our Customer Service team, your details will only be retained for as long as is necessary to provide support.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or to enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

COOKIES

We use cookies when you visit our site. Please note that by deleting or disabling future cookies, your user experience may be affected, and you might not be able to take advantage of certain functions of our site

YOUR RIGHTS

It’s important to us that you understand your rights relating to your personal information:

• The right to be informed about how your personal information is being used
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you
• The right to request that we delete your data, or stop processing it or collecting it, unless it is required for business operations such as tax or legal purposes
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator